We are committed to delivering the highest quality service to our families. Letting us know when things can be improved or are not meeting your expectations, gives us the opportunity to make things better and learn from the experience to be better.

In the event you have cause to complain, we want to hear from you. Please contact us:

Compliance Officer,
Meritus Trust Company Limited
19 Par La VilleRoad, 1stFloor
Hamilton HM Bermuda

Once we receive your complaint, we will acknowledge receipt within 3 business days and confirm when you can expect to hear from us. We will aim to resolve your complaint in writing as quickly as possible (at least within 10 business days). If the matter is complex and will take longer to resolve, the delay will be explained and confirmed with you. If you are not satisfied with the outcome, you may request a further review.

We endeavor to resolve complaints in a timely and satisfactory way. However, if you remain dissatisfied with our final written response, you have the right to refer the matter in writing to Consumers Affairs Bermuda for further consideration.